Shipping policy

About Shipping Fees
For one delivery address, shipping is free within Japan for purchases totaling ¥3,980 (tax included) or more. For purchases under ¥3,980 (tax included), a flat shipping fee of ¥500 will be charged nationwide.

About Delivery Methods
Your order will be delivered via Yu-Pack or Yu-Packet, depending on the size and weight of the parcel. Please note that we use simple packaging for delivery from the perspective of resource conservation.
While we take great care in packaging, the product package may rarely sustain minor scratches due to impact during transit. As this does not affect the quality of the product, we kindly ask for your understanding in advance.

About Delivery Date and Time
We generally ship products within 2 business days after confirming your order details. Delivery usually takes 1 to 2 days, although this varies by region and service. Deliveries to distant locations, remote islands, and certain other areas may take several days to about a week. *Please note that delivery delays may occur due to order status, delivery circumstances, or weather conditions.

How to Check Your Delivery Information
You can request a redelivery for mail that could not be delivered in your absence. Please use the "Notice of Absence (Fuzai Renrakuhyo)" and apply via Japan Post. Please note that product shipping is limited to within Japan only.

About Yu-Pack
This is a delivery service provided by Japan Post Co., Ltd. You can check the acceptance status and completion of delivery using the tracking service. It can be used to ship parcels with a total of three sides up to 170 cm and a weight of up to 25 kg. Deliveries are made every day, including Saturdays, Sundays, and holidays. You can choose from the following six delivery time slots:

  • Morning
  • Around 12:00 PM - 2:00 PM
  • Around 2:00 PM - 4:00 PM
  • Around 4:00 PM - 6:00 PM
  • Around 6:00 PM - 8:00 PM

  • Around 7:00 PM - 9:00 PM

About Yu-Packet

  • This is a service provided by Japan Post Co., Ltd. for delivering small parcels.
  • You can check the acceptance status and completion of delivery using the tracking service.
  • It can be used to ship parcels with a total of three sides up to 60 cm, a longest side up to 34 cm, a thickness up to 3 cm, and a weight up to 1 kg.
  • Deliveries are made every day, including Saturdays, Sundays, and holidays.
  • Delivery is made to the recipient's mailbox.

International Shipping Information

Shipping Destination Currently, we only accept international orders for delivery to Hong Kong SAR.

Shipping Carrier & Method All orders are shipped via Japan Post (EMS: International Speed Mail).

Shipping Fees Shipping fees are automatically calculated at checkout based on the total weight of the products and packaging materials.

Processing & Delivery Time

  • Dispatch: Orders are typically shipped within 5 business days after payment confirmation (excluding weekends, Japanese national holidays, and the Year-End/New Year period).

  • Delivery: Once shipped, delivery usually takes between 4 and 20 days.

  • Please note: Delivery may be delayed due to flight availability or customs clearance procedures. We appreciate your understanding.

Customs Duties and Taxes Any additional local fees, customs duties, or taxes incurred at the destination are the sole responsibility of the recipient (purchaser). For more details, please contact the Hong Kong Customs and Excise Department.

Important: Shipping Address Please ensure that your shipping address is entered in English (alphabetic characters) only.

Failed Delivery due to Absence, Incorrect Address, or Refusal of Receipt If a package is returned to Japan due to the customer’s circumstances (e.g., prolonged absence, incorrect address, or refusal of receipt), we will process it as follows only after the package has been returned to our store and passed inspection:

  • In case of Cancellation: A refund will be issued after deducting the actual round-trip shipping costs and applicable handling fees (including packaging materials, transaction fees, etc.).

  • In case of Re-shipping: You will be required to pay the additional costs incurred for the return (such as return handling fees, if any) and the actual shipping fee for the new delivery. Re-shipping will be processed upon confirmation of payment.

Disclaimer: If the package is disposed of at the local destination by the discretion of local customs or the shipping carrier, or if it is lost during the return process, we will not be able to provide a refund or re-ship the item. We appreciate your understanding in advance.