Refund policy

Returns and Exchanges

Return Period and Conditions

We accept returns within 8 days of the product's arrival, provided you contact us in advance. Please note that return shipping costs are the responsibility of the customer.

  • Important: We cannot accept returns for products that have been opened.

  • When returning an item, please ensure it is securely packaged to prevent damage to the outer box and return it via courier service (Takkyubin).

  • For returns due to customer preference, we may be unable to process the return if the outer box is damaged.

Return Shipping Costs

  • Customer Preference: Shipping costs for returns due to personal reasons must be paid by the customer.

  • Defective or Incorrect Items: If the item is defective or the wrong product was delivered, we will cover the full cost of return shipping and exchange.

Defective Products

In the unlikely event of a defect, we will exchange the product for a new one.

  • Please contact us via the inquiry form below within 7 days of the product's arrival. We cannot accept requests for returns or exchanges after this period.

  • Damage During Transit: If the product is damaged during shipping, please contact us within 3 days of arrival and return it using our designated method.

For Customers Using International Shipping (Hong Kong)

1. Returns and Exchanges for Personal Reasons As a general rule, we do not accept any returns or exchanges for international orders due to customer personal reasons (e.g., "changed my mind," "ordered the wrong item," or "product effectiveness did not meet expectations"). Please review your order details carefully before confirming your purchase.

2. Failed Delivery due to Absence, Incorrect Address, etc. In the event that a package is returned to Japan due to prolonged absence, an incorrect address, or refusal of receipt, we will only take action after the item has arrived at our store and the inspection is complete.

  • If you request a refund: We will refund the amount after deducting the actual cost of round-trip shipping and any applicable handling fees.

  • If you request re-shipping: We will re-process the shipment once you have paid the additional costs incurred for the return and the actual shipping fee for the new delivery.

Please note: If the package is disposed of at the local destination at the shipping carrier’s discretion, or if it is lost during the return process, we will not be able to provide a refund or re-ship the item.