Returns and Exchanges

Returns and Exchanges

Return Period and Conditions

Please contact us by phone or email within 8 days of product arrival. Please note that we cannot accept returns of opened products.

When returning a product, please package it securely so that the outer box is not damaged, and send it back via [TA-Q-BIN].
※In the case of returns due to customer's convenience, we may not be able to accept returns if the outer box is damaged.

Return Shipping Cost

For returns and exchanges due to customer's convenience, please bear the shipping cost. However, for defective products or incorrect deliveries, we will bear the cost.

Defective Products

⑴ If a product is defective, we will replace it. Please contact us by phone or email within 8 days of product arrival. Please note that return/exchange requests will not be accepted after 8 days of product arrival.

⑵ In case of damage during transit, please contact us by phone or email within 3 days of product arrival. Please return the product by the method specified by us.

 

【For Customers Using International Shipping (Hong Kong)】

1. Returns and exchanges due to customer's convenience
For internationally shipped products, we generally do not accept returns or exchanges due to customer's convenience (e.g., difference in image, incorrect order, no feeling of effect). Please confirm your order details sufficiently before finalizing it.

2. Returns due to long-term absence, incorrect address, etc.
If a package is returned to Japan due to long-term absence, incorrect address, refusal to accept, etc., we will only respond once the product arrives at our store and inspection is complete.

• • If you wish for a refund: We will refund the amount after deducting the actual round-trip shipping costs and various fees.
  • If you wish for re-shipment: After you pay the return shipping costs and the actual re-shipping costs, we will process the re-shipment.

※If the package is discarded locally by the carrier's decision, or if it is lost during return transit, we will not be able to provide a refund or reshipment.