Returns and Exchanges

Returns and Exchanges

Return period and conditions

Please contact us by phone or email within 8 days of receiving the product. However, please note that we cannot accept returns of products that have been opened.

When returning a product, please pack it carefully to avoid damage to the outer box and return it by courier.
*If the return is due to customer reasons, we may not be able to accept the return if the outer box is damaged.

Return shipping fee

Please note that if you wish to return or exchange an item for personal reasons, you will be responsible for the shipping costs. However, we will cover the costs for defective products and incorrect deliveries.

defective product

⑴ In the unlikely event that a product is defective, we will exchange it. Please contact us by phone or email within 8 days of receiving the product. Please note that we will not be able to accept requests for returns or exchanges after 8 days have passed since receiving the product .

⑵ If the product is damaged during shipping, please contact us by phone or email within three days of receiving the product. Please return the product using the method specified by our company.